Below are some of our most frequently asked questions with responses from our team. If you have other questions or concerns that were not answered below, please contact us at hello@apollopickleball.com
We proudly accept Paypal, Visa, Mastercard, American Express, Amazon Pay, and ApplePay.
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, MagnetRx.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
U.S. ORDERS

If you are based in United States, once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment.

INTERNATIONAL ORDERS

At the moment, we are able to offer tracking information for most international orders, but some shipping carriers are not available. But don't worry, you will receive your order within 8-21 business days.

If you have any further question, please email us at hello@apollopickleball.com, and our staff will be happy to assist you.
Your items are shipped from our fulfillment center and will usually reach you via your local postal service in your location. If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.
U.S. ORDERS

For United States orders, delivery will take between 2 and 5 business days on average. You may select a quicker shipping option at checkout.

INTERNATIONAL ORDERS

For international orders, delivery will take between 7 and 20 business days. Please be patient with international orders as they will inevitably take longer to be delivered, allow at least 15 business days before reaching out to our customer service.
Not to worry, as long as you reach out to us immediately regarding the error in your address, we will be more than happy to change it for you. Just email us your full, correct address along with your order number to hello@apollopickleball.com and we will update your order details.
As for our Terms & Conditions, once an order has been shipped out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Apollo Pickleball LLC cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Apollo Pickleball is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.
Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage is to be paid by the returner. If you would like to process a return, please request an RMA # by emailing us at hello@apollopickleball.com. Once your return is approved, please mail it to our return address. After the package is received, we will refund your payment.

Please, also check out our return policy in full HERE.
Depending on the item and reason for the return. Shipping expense refunds are available to those who qualify (This includes items that arrived damaged or incorrect).

Please check out our return policy in full HERE.
Provided that the returned item is in perfect conditions, exchanges are possible. Please drop us an email at hello@apollopickleball.com and we will sort something out for you!

Please check out our exchange policy in full HERE.
If you have changed your mind about your order, please email us at hello@apollopickleball.com with your order number and let us know what's happening. Our team will be happy to assist you in finding a solution.

Unfortunately, you cannot change your order after it has been shipped. All orders that have left our warehouse are final and not changeable.
If you have received a damaged item, please email us immediately at hello@apollopickleball.com and you will be given a choice for us to either refund or ship you a replacement item.
If you have not received any emails from us confirming your purchase, please let us know immediately via email at hello@apollopickleball.com. Please include your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk mailbox or other folders, please check there before contacting us.
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